Lavender & Co is committed to protecting your data. We use the information we collect about you to process orders and enquiries, and if you choose to ‘opt in’ we will use your email address for email newsletter updates.
What information do we collect and how do we use it?
When you make an enquiry we need to know your name, phone number and email address. This allows us to process it and respond to your enquiry in an appropriate manner.
When you make a purchase from us we need to know your name, address, email address, client name and delivery address. This allows us to process and fulfil your order, and to contact you if we need to discuss anything about your order.
This information will be logged onto our customer management system which is held on a secure server.
Where we store your personal data
Data (excluding credit and payment card date) relating to online orders is stored in a database that supports our website. The database and website server are located in Manchester UK hosted by Layershift Limited.
Layershift Limited is a company registered in England and Wales number 6036217
We will not sell, trade or rent your personal information to third parties.
We will sometimes employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mails, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer services. Such companies and individuals will have only access to personal information needed to perform these functions. They may not use it for any other purposes and are required to process the data in accordance with the General Data Protection Regulations.
When paying for a product online we do not store your card details. Payment is handled by Paypal and the transaction is secured with SSL encryption. If a payment is taken over the phone we may ask you for your card details in order to make the transaction. These card details are never stored. Information regarding a transaction for invoice purposes will be held securely for up to 7 years.
Customers may ‘opt in’ to receive Lavender & Co news updates and other email marketing. We send mailings via our website email marketing system. You will have the ability to ‘opt out’ at any time by contacting us or unsubscribing when you receive an email.
Controllers of personal information
Any personal information provided to us is controlled by Lavender & Co.
By using our website, you consent to the collection and use of this information by Lavender & Co.
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Refusing or Deleting Cookies
You may refuse or delete cookies by activating the setting on your browser which allows you to refuse or delete the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site.
You may opt out of Google Analytics without affecting how you visit our site - for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.